School Complaints Procedure

Introduction

If parents have concerns, they are encouraged to contact the school and to express them. 

Abbotsbury Primary School welcomes suggestions and comments from parents and it takes seriously any complaints raised by them.   

This Complaints Procedure explains how to express a complaint and how complaints will be addressed.

We wish to ensure that:

• parents wishing to make a complaint know how to do so;
• we respond to complaints within a reasonable timeframe and in a courteous and efficient way;
• parents know that we will always listen and take complaints seriously;

•  

  we take action where it is deemed appropriate to do so.